Sometimes plans change, and we understand that.

• 7 days or more in advance of the booking start date; 100% refund less a 5% processing fee or $35, whichever is greater.
• 1 day or more in advance of the booking start date; 50% refund; Booking credit eligible.
• 1 day or less in advance of the booking start date and/or same day modification request(s) ie; 24 hours or less before booking start date; No refund; Booking credit eligible only.

Your booking is instantly approved pending final verification. See details about the verification process on our FAQ page. If you don't see an email/text in your inbox prompting you to complete your verification, be sure to check your "junk mail" folder.

Bookings that cannot be verified within 24 hours of the reserved pickup date are subject to automatic cancellation in accordance with our 1 day or less cancellation policy.