Policies

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• Valid US Driver's License
• Full coverage auto insurance
• Credit/Debit card, issued to the driver

In order to quickly get you on the road in your Tesla, we verify your information shortly after your booking. Once your payment is complete through our secured payment processing (with Apple Pay, Google Pay, or Stripe), simply attach or email screen shots of your required items to the email listed in your Rental Agreement.

Please feel free to email us at help@sactesla.com, view our Terms & Conditions and Cancellation Policy, view our Privacy Policy, or call/text for any inquiries.

We typically require a 4-6 hour advance notice when booking direct. If you need your Tesla sooner, select the “ASAP Pickup” option in Trip Extras during check-out, and we’ll have it ready within 2 hours.

To get ASAP Pickup:

• Book the earliest available guest pickup time (usually within 4-6 hours from the time you book)
• Select the “ASAP Pickup” extra 
• Checkout and complete ALL ONLINE VERIFICATIONS IMMEDIATELY

At this time, “ASAP Pickup” is only available for guest pickup (no deliveries). If we’re unable to verify your information in time, your charge for “ASAP Pickup” will be refunded and you’ll be able to pick up at the originally booked time.

Absolutely! All of our vehicles can also be rented through our booking affiliate, Turo. Booking with Turo is a great option if you:

• Don't have full-coverage insurance
• Are visiting from another country, or
• You are a Turo customer and love using their platform

As for the difference between booking with us directly vs booking on Turo... you‘ll save money booking directly since we don’t charge any booking fees.

Definitely! You'll have access to Tesla's vast Supercharging Network to ensure a worry-free adventure, wherever the road takes you. Easily see your range and locate the nearest charger from the navigation screen. Planning a trip to a specific destination? Charging will be even easier! The car knows what it needs to get there and will guide you along the way, stoping at in-route Superchargers automatically. We also include home and hotel charging kits in each vehicle.

Albeit that Tesla's are the most technically advanced vehicles on the road today, they are incredibly easy to drive. They are designed to operate intuitively, and many of our customers love how simple they are to drive. We want you to have fun and enjoy! Rest easy knowing that if you have any questions whatsoever during your trip, you can reach out to us by phone or text at 916-250-0990.

Great question! The year & steering wheels. X’s with standard steering wheels were designed & manufactured from 2016-2021… while X’s (NEW) with “yoke“ steering wheels were designed & manufactured starting in 2021. Both are awesome to drive, come with Autopilot (as do all our Teslas) and are guaranteed to put smiles on faces.

We appreciate the hustle, but unfortunately not. Our vehicles cannot be used for any commercial purposes, such as ride share or deliveries.

To rent a Tesla from us, you must be at least 21 years old. For our customers who are between the ages of 21-24...

• You must present a valid, acceptable credit card (debit cards are not permitted) and a valid driver's license (subject to screening of your driving record), both in the renter's name.
• An additional per-day underage surcharge will be applied. Upon entering your birthday during the booking process, the underage surcharge in the add-on options will automatically be applied to your trip.

Yes, debit card bookings may be subject to higher security deposits and/or authorization holds.

Currently, we offer rentals for durations up to 28 days or less.

It’s simple...each vehicle has a California FasTrak embedded in the license plates, any tolls will automatically be deducted from our fleet account and invoiced for reimbursement within five business days of trip completion. Out of state tolls, tickets, and/or other incidentals will be invoiced upon receipt.

At this time, in the effort to offer the best experience to all of our customers (including those with animal allergies) pets are not permitted in any of our vehicles. Service animals are welcome. For more information, please see our Terms & Conditions.

Not quite, but no worries…when you pickup, there is plenty of street parking. We however cannot assume responsibility or liability for any vehicles and/or contents left behind.